A Sound Network operations and Engineering Support can be tricky to be maintained consistently well as for many depending on the specific needs and requirements of any need based organization. Especially if talent is not upto the mark, one could face hurdles in doing what is right to service its customers. However, few options to consider are :
1. Experienced & Dedicated team: Having an committed team of talented network operations and engineering engineers who have had hands on exposure can provide with the most control over your network, as they will be fully dedicated to your organization’s needs. However, this can be expensive and may require a significant investment in training, equipment, and resources.
2. Outsourced support: Most companies today opt to outsource their network operations and engineering support to third-party providers. This can be a cost-effective option, as you only pay for the services you need. Additionally, third-party providers often have a broad range of expertise and can offer specialized services where you focus more on expanding your business.
3. Managed services: Managed services providers can offer a range of services, including network operations and engineering support, to help you manage your network more efficiently. This option can be a good choice if you need a comprehensive solution that includes ongoing monitoring, maintenance, and support.
4. Cloud-based solutions: Cloud-based solutions can provide a scalable, flexible option for network operations and engineering support. This can be particularly beneficial for organizations that have dynamic network needs or are rapidly growing.
5. Hiring skilled network engineers: A team of experienced network engineers can doubly ensure that the network is properly processed, configured, and maintained. They can also troubleshoot any issues at all levels that arise, and perform regular updates and upgrades as needed.
6. Effective Network monitoring tools: Network monitoring tools can help detect and troubleshoot issues proactively. These tools can monitor network traffic, bandwidth usage, and device performance, and alert the team to any anomalies or problems.
7. Have a service desk or help desk: A service desk or help desk can provide a centralized point of contact for users to report issues or request assistance. This can help ensure that issues are properly tracked, prioritized, and resolved in a timely manner. Reduces load on the Level 1-3 /Tier 1-3 based engineers.
Ultimately, the best means for network operations and engineering support will depend on your organization’s specific needs and resources. It is important to carefully evaluate your options and choose a solution that can provide you with the level of support you require
Extracted by Rajeeb Ghosh, CEO, Shift Ahead Technologies