Career & Opportunity

Generative AI Engineer – Shift Ahead Technologies Pvt. Ltd. (Remote, Pune, Maharashtra, India)

Shift Ahead is seeking a skilled AI Agentic Developer cum Specialist to build autonomous AI systems—often called agents—that can plan, reason, learn, and act independently or collaboratively across real-world or simulated environments.
 

Key Responsibilities

• Design and develop autonomous agents with capabilities for decision-making, task decomposition, and adaptive behaviors.

• Implement cognitive architectures, memory systems, and planning algorithms to enable self-reflective, goal-driven agents.

• Integrate LLMs, symbolic reasoning, and generative AI components into cohesive agent frameworks.

• Collaborate with cross-functional teams (product, UX, robotics, cloud engineering, data science).

• Deploy agentic AI solutions at scale in production, ensuring robustness, efficiency, and security.
   

Experience & Skills Required

• 4+ years of experience in AI/ML development with a focus on autonomous agents or AI planning.

• Proven experience with agentic frameworks such as LangChain, AutoGen, or similar.

• Strong background with LLMs, transformers, RAG pipelines, and model fine-tuning.

• Proficiency in Python; expertise in AI/ML libraries (PyTorch, TensorFlow, Hugging Face).

• Familiarity with cloud environments (AWS, GCP, Azure) and vector databases (Pinecone, Milvus, Chroma).

• Expertise in cloud systems is a plus.

• Experience in Telecom is a plus.
   

Additional Information

Independent and confident candidates ready to work on assignments are welcome.

Interested candidates may forward their CV to: careers@shiftahead.org
 

AI Data Specialist – Shift Ahead Technologies Pvt. Ltd. (Remote, India)

Shift Ahead is seeking a talented Data Specialist responsible for creating autonomous AI systems that can engage on client calls, understand requirements, plan, reason, learn, and act independently or collaboratively across dynamic environments.
 

Key Responsibilities:

• Design and develop data interoperability, ingestion, and normalization pipelines.

• Manage structured and unstructured data and create semantic layers.

• Integrate APIs and create agentic AI systems with autonomous decision-making, task decomposition, and adaptive behaviors.

• Implement cognitive architectures, memory systems, and planning algorithms for goal-driven AI agents.

• Integrate LLMs, symbolic reasoning, and generative AI components into cohesive agent frameworks.

• Work closely with cross-functional teams (product, UX, cloud engineering, data science) and deploy AI solutions at scale.
   

Experience & Skills Required:

• 4+ years in AI/ML development, focusing on autonomous agents or AI planning.

• Hands-on experience with agentic frameworks like LangChain, AutoGen, or similar.

• Strong experience with LLMs, transformers, RAG pipelines, and model fine-tuning.

• Proficient in Python and AI/ML libraries (PyTorch, TensorFlow, Hugging Face).

• Familiarity with cloud environments (AWS, GCP, Azure) and vector databases (Pinecone, Milvus, Chroma) is highly desirable.

• Strong data modeling skills for Azure, Databricks, Snowflake, etc.
   

Additional Information:

• Flexible and committed consultants are welcome for shorter hours per week.

• Confident candidates ready to work independently are encouraged to apply.
   

Interested candidates may forward their CV to:
careers@shiftahead.org
 

AI Business Development Specialist - AI Cyber Security Expert

 

An AI cum Cyber Security Expert is responsible for safeguarding AI-driven technologies and systems against cyber threats while leveraging artificial intelligence to enhance the organization’s security posture. Selling should be in his/her forte. This role combines deep technical understanding with strong sales acumen to identify client needs, propose tailored solutions, and close deals that help organizations protect their digital assets and leverage AI-driven security technologies.

​

Key Responsibilities

• Identify and engage prospective clients through networking, cold calling, industry events, and digital channels

• Understand clients' cybersecurity and AI requirements through needs assessments and propose customized solutions

• Deliver compelling presentations and demonstrations of AI and cybersecurity products to both technical and non-technical audiences

• Develop and maintain strong, long-term relationships with clients to drive retention and growth.

• Collaborate with technical and product teams to ensure solutions meet client requirements and expectations

• Prepare detailed proposals, quotations, and contracts; negotiate terms and pricing with clients

• Stay up-to-date with the latest trends, threats, and technologies in both AI and cybersecurity to effectively position offerings.

• Achieve or exceed assigned sales targets and contribute to overall business growth.

• Track and report on sales activities, pipeline status, and revenue performance for management review.

• Represent the company at industry conferences, seminars, and networking events to promote AI and cybersecurity solutions

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Strong understanding of cybersecurity concepts (e.g., threat detection, risk management, compliance) and familiarity with AI technologies as applied to security.

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Key Skills

• Cybersecurity and AI solution knowledge

• Sales strategy and pipeline management | Selling skills

• Client relationship management

• Technical acumen and ability to translate technical features into business value

• Presentation and negotiation skills

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This role is ideal for professionals passionate about technology, eager to stay ahead of emerging threats, and skilled at bridging the gap between complex solutions and business needs.

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Confident candidates may send their CV online or to careers@shiftahead.org
 

Sr Monitoring Engineer- For a Manufacturing firm
 

• Setting up Alerting in Datadog and monitoring the environment; PagerDuty knowledge desirable

• Preferred and desirable knowledge of with KONG or AWS API

• 1-3 years is essential in similar line and willing to work 24x7

• Confident candidates may forward their CV to careers@shiftahead.org Early joiners preferred.

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Sr Routing Specialist
Candidates need to work on our clients projects. 

• Must be willing to work in 24*7 rotational shift. Most likely 5pm-2am / 6pm-3am IST

• Candidate must have ability to work in the Team. 

• Communication must be good & problem solving skills. 

• Good knowledge of Telecom Network Architecture (A2P) / Network   Solutions & preferably SMS/2P messaging business support 

• Basic knowledge on GSM / CDMA technologies 

• VoIP, Networking basics - Routing Protocols etc. 

• Good understanding of SIP/IP protocols, knowledge of Unix / Sql is a plus.

• Should have good written & oral communication skills.

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SQL developer
Shift Ahead is looking for a talented versatile SQL developer who will be responsible for designing, maintaining, upgrading, rearchitecting and monitoring databases and replication procedures, ensuring stability, reliability, and performance. You will work with developers to create and optimize SQL statements as necessary and establish best practices. You will help solve all database usageissues and bring forth ideas and advice to ensure 24/7 uptime. You will be instrumental in supporting the BI team in creating complex Queries, Views and Stored Procedures to support rapid Tableau development.

Experience: 6-8 yrs into SQL development, SSIS, data warehousing, ETL, data mapping, system installation and configuration, upgrading, query optimization and tuning, backup/restore, data import/export, troubleshooting, testing, data load automation, schema development, stored procedures, views, etc. Flexible, enthusiastic and project-oriented team player with strong analysis, design, development, testing, and implementation experience. Solid communication and leadership skills required to develop creative solutions for challenging needs.

Main Role - Building, optimizing, and debugging views and queries.

Technologies: MS SQL Server, Azure, SSIS, Replication - Experience with Qlik Replicate is a plus.

Cloud: Azure

Skills: SSIS, Replication - Experience with Qlik Replicate is a plus.

Immediate Joining Will Be Required. Willingness to work US Hours (630pm IST onwards)

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Procurement Specialist

 

• As a Procurement Specialist, your primary responsibility is to establish and manage the procurement function for IT-related goods and services within the organization. In this role, you will be instrumental in the continued build of the in-house procurement function, develop and maintain an efficient and cost-effective procurement strategy for IT related purchases, ensuring seamless collaboration with stakeholders and compliance with company policies, procedures and regulations.

Job Description:

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• Continue ongoing development and implementation of the procurement strategy for IT-related purchases, including hardware, software, licenses, and professional services, as part of establishing the in-house procurement function.

• Collaborate with internal stakeholders, such as IT teams, finance departments, and end-users, to understand their requirements and provide procurement guidance and support.

• Assist with conducting market research to identify potential vendors, assess their capabilities, and build a network of reliable suppliers for IT-related purchases.

• Ensure vendors contracts and service level  agreements (SLAs) are met regarding terms, pricing, and warranties, while ensuring compliance with relevant regulations and company policies.

• Establish and maintain robust procurement processes and workflows, including purchase requisition approval, documentation management, and coordination with accounts payable for invoice processing and payment.

• Develop and maintain accurate procurement records, including contracts, pricing agreements, supplier information, and performance metrics.

• Stay updated on industry trends, market conditions, and technological advancements to inform procurement decisions, identify potential cost-saving opportunities, and ensure compliance with relevant industry or regulatory standards.

• Continuously improve the procurement function, including process enhancements, policy development and the implementation of procurement best practices.

• Primary resource for invoice review for submission to AP and CC reconciliation for IT purchases on monthly deadlines.

Qualifications:

 

• Proven experience in technical procurement with experience in establishing and growing a procurement function.

• Strong knowledge with IT hardware and software products, licensing models, and

       service-level agreements.

• Strong knowledge of procurement principles, practices, and regulations.

• Strong English speaking for communication (written and verbal) is a must

• Effective communication and interpersonal skills to collaborate with internal stakeholders across multiple locations and communicate with vendors.

• Strong attention to detail, ability to prioritize tasks and problem solving in a fast- paced environment.

• Knowledge of relevant legal and compliance requirements, such as data privacy and intellectual property rights.

• Experience with Atlassian products (Jira ticketing, Jira Assets, Confluence) is a plus.

.
Hands on with
Core Java, OOPS, Data structure, Design Patterns, Multithreading, PL - SQL, Microservices, Kafka, Collection, MySQL, Unit Test Cases Framework (Junit), Garbage Collections, Rest, SOAP.

Preferred Skills
Finite State Machine, Linux, Docker, Kubernetes, CI/CD, JMeter, Banking / Financial Domain, TDE (Test Driven Environment), Security Algorithm, Security Practices, J2EE, Spring Boot, Protobuff, ISO 8583, Open API, Swagger.

Application Support Engineers
JOB DUTIES

• Diagnose, troubleshoot, and resolve business applications and systems performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.

• Provide remote support for clients and other staff.

• Assist in routing tickets and prioritize requests for technical assistance.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science related field or five (5) years of hands on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level physical and virtual infrastructure hardware.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

​

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JOB DESCRIPTION

JOB TITLE: Network - Voice Support Engineer
DEPARTMENT: Support Center
REPORTS TO: Technical Operations Manager
US FLSA STATUS: Exempt
PH FLSA STATUS: Non-Exempt
SUPERVISORY RESPONSIBILITY: NA

POSITION SUMMARY

Monitor, manage, and support client LAN/WAN-related network services as well as telecommunications
infrastructure and its related software, such as call management systems, VoIP, video conferencing,
voice mail, and other telephony and network applications. Recommend appropriate technologies,
processes, or analysis and aid in the areas of network and voice. Third escalation point within
department for related issues.

JOB DUTIES

• Design, specify, and develop project scopes for data and voice network configurations and equipment upgrades.

• Analyze project proposals based on strategic technology plans to include identification of potential problem areas and recommendation of optimum approaches for project.

• Provide technical support for projects, including scoping, engineering, and management as needed.

• Diagnose, troubleshoot, and resolve data and voice network performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures

(SOP) and change management.

• Provide remote support for clients and other staff.

• Provide onsite support as needed.

• Assist in routing tickets and prioritize requests for technical assistance.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed.

• Contribute to the career development of junior staff through mentoring and training.

• Provide support on holidays and afterhours as needed.

• Participate in an afterhours call rotation for network and voice related support. The call rotation period is seven (7) days, and frequency is based on current staff numbers.

• Other duties as the supervisor deems necessary.

• Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

EQUIPMENT USED

• Typical desktop support equipment: computer, testing equipment, software diagnostics.

WORKING CONDITIONS

• For remote support, typical office environment. For onsite support, may deal with various other office conditions depending on the facility.

• Employee must abide by same safety practices for every facility visiting. Includes, but not limited to hearing protection, eye protection, and other safety clothing.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science related field or five (5) years of hands-on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding

        Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level IP and VoIP networks.

• Designed and deployed LANs, WANs, and wireless networks including routers, switches, firewalls, and other related hardware.

• Implemented and supported firewalls, site-to-site and remote-access VPNs, as well as hosted and on-premises VoIP systems.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

       
KEY COMPETENCIES

• Highly self-motivated and directed, with keen attention to detail.

• Able to work in a team-oriented, collaborative environment.

• Strong interpersonal, written, and oral communication skills.

• Able to conduct research into issues and products as required.

• Analytical and problem-solving abilities.

• Able to effectively prioritize tasks in a high-pressure environment.

• Strong customer service orientation.
   

LICENSES, CERTIFICATIONS, KNOWLEDGE REQUIREMENTS

• ITIL Foundation Certification preferred.

• Cisco Certified Network Professional (CCNP) Routing and Switching, equivalent certification withother vendors such as Palo Alto, SonicWall, or Fortinet, or comparable work experience.

• Cisco Certified Network Professional (CCNP) Collaboration, equivalent certification with other vendors such as Mitel, ShoreTel, or Hosted VoIP, or comparable work experience.

• Technical knowledge of current network hardware and protocols.

• Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance certification.

• Ability to pass Criminal Justice Information Services (CJIS) certification preferred.

• Employee must comply with the Occupational safety and health seminar provided by the company.

​

Sr Tableau + Business Central Analyst

​

Seeking a highly skilled and experienced Business Central and Tableau Professional to join our team. The successful candidate will be responsible for developing and implementing business intelligence solutions using Microsoft Dynamics 365 Business Central and Tableau. This role requires expertise in both platforms and the ability to translate business requirements into actionable insights

​​

• Bachelor's degree in Computer Science, Information Systems, or a related field

• 8-10+ years of experience in developing and implementing Business Central and Tableau solutions

• Strong knowledge of Microsoft Dynamics 365 Business Central and Tableau

Network Engineers

Monitor, manage, and support client LAN/WAN-related network services as well as telecommunications infrastructure and its related software, such as call management systems, VoIP, video conferencing, voice mail, and other telephony and network applications. Recommend appropriate technologies, processes, or analysis and aid in the areas of network and voice. Third escalation point within department for related issues.

• Diagnose, troubleshoot, and resolve data and voice network performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.

• Provide remote support for clients and other staff.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed.

• Contribute to the career development of junior staff through mentoring and training.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science related field or five (5) years of hands on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level IP and VoIP networks.

• Designed and deployed LANs, WANs, and wireless networks including routers, switches, firewalls, PBX's and other related hardware.

• Implemented and supported firewalls, site-to-site and remote-access VPNs, as well as hosted and on-premise VoIP systems.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

KEY COMPETENCIES

• Highly self-motivated and directed, with keen attention to detail.

• Able to work in a team-oriented, collaborative environment.

• Strong interpersonal, written, and oral communication skills.

• Able to conduct research into issues and products as required.

• Analytical and problem-solving abilities.

• Able to effectively prioritize tasks in a high-pressure environment.

• Strong customer service orientation.

LICENSES, CERTIFICATIONS, KNOWLEDGE REQUIREMENTS

• ITIL Foundation Certification preferred.

• Cisco Certified Network Professional (CCNP) Routing and Switching, equivalent certification with other vendors such as Palo Alto, SonicWall, or Fortinet, or comparable work experience.

• Cisco Certified Network Professional (CCNP) Collaboration, equivalent certification with other vendors such as Mitel, ShoreTel, or Hosted VoIP, or comparable work experience.

• Technical knowledge of current network hardware and protocols.

• Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance certification.

• Ability to pass Criminal Justice Information Services (CJIS) certification preferred.

• Employee must comply with the Occupational safety and health seminar provided by the company.