Career & Opportunity

NetSapiens Engineer (Posted in January)

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The NetSapiens Engineer is responsible for designing, configuring, and maintaining call flows and provisioning workflows on the NetSapiens UCaaS/voice platform, ensuring reliable service delivery for service provider and enterprise customers. This role combines deep NetSapiens platform knowledge with VoIP/SIP expertise to implement new customers, features, and routing logic while providing advanced technical support.
 

Key Responsibilities

• Design, build, and maintain inbound and outbound call flows (DIDs, AAs, queues, ring groups, hunt groups, failover paths, time-of-day routing) on the NetSapiens SNAPsolution platform.

• Provision new tenants, domains, users, devices, and services in the NetSapiens front end, including class of service, feature sets, and dial plans.

• Configure device provisioning profiles (SIP phones, ATAs, SBC-facing trunks), including templates, firmware parameters, and registration policies.

• Implement and maintain routing for emergency services (e.g., E911), carrier trunks, and interconnects to ensure compliant and resilient call delivery.

• Troubleshoot complex VoIP issues including SIP signaling, media paths, one-way audio, registration failures, and call routing anomalies across the NetSapiens environment.

• Analyze call traces, CDRs, and QoS metrics to identify root cause and implement permanent fixes for recurring incidents.

• Coordinate number porting (LNP) and DID activations with carriers and internal teams, validating call routing post-cutover.

• Act as an escalation point (L2/L3) for tickets related to NetSapiens call flow logic, provisioning errors, and feature behavior

 

Required Skills and Experience

• 3+ years of experience supporting VoIP platforms or UCaaS environments, with at least 12 years working directly on NetSapiens or similar Class 5 softswitch platforms.

• Strong understanding of SIP, RTP, and VoIP call flows, including registration, call setup/teardown, and common failure scenarios.
   

Soft Skills

• Strong analytical and problem-solving skills, with ability to quickly diagnose complex call-flow and provisioning issues under time pressure.

• Clear and professional communication skills for working with internal teams, partners, and occasionally customers.
   

Interested candidates may forward their CV to: careers@shiftahead.org

Business User Support Engineer (Posted in January)
 

L1 support acts as the first contact for business end users, resolving basic issues such as password resets, software access problems, VoIP call quality complaints, and simple WiFi connectivity checks using standard operating procedures (SOPs). L2 support handles escalated, complex tickets requiring deeper analysis, like configuring SD-WAN policies, troubleshooting firewalls or diagnosing Meraki/Ubiquiti equipment failures. Both levels prioritize quick response to minimize downtime for revenue-critical operations like POS systems or cloud apps.
 

Key Responsibilities

• Monitor VoIP systems for call recording, desktop/mobile app issues, and text messaging; perform initial triage and basic configs.

• Support managed networks including SD-WAN optimization, Cradlepoint router alerts, and WiFi management; escalate to L2 for advanced firewall rules or traffic analysis.

• Provide proactive 24/7 EOC monitoring for network/internet issues, generating tickets, applying SOPs, and notifying via email/SMS for pre-emptive fixes.
   

Required Experience

Team members must have direct experience supporting business end users in VoIP (e.g., cloud PBX troubleshooting) and phone systems with features like high-availability failover. Hands-on work with SD-WAN, firewalls, and vendors like Cradlepoint, Ubiquiti, Meraki is essential for L2-depth tasks such as policy enforcement and proactive alerting. Prior EOC/NOC exposure ensures familiarity with 24/7 monitoring tools and incident escalation

 

Required Experience & Skills

• 1-3 years direct support for business end users in VoIP/cloud PBX (call recording, failover, messaging features) and phone systems.

• Familiarity with managed networks: SD-WAN basics, firewalls, vendors like Cradlepoint, Ubiquiti, Meraki.

• Proficiency in ticketing tools (e.g., ITSM), remote desktop, and EOC/NOC monitoring; strong English communication for client-facing interactions

If you have 80% of the above skillsets apply to careers@shiftahead.org
 

Generative AI Engineer (Posted in November)

Shift Ahead is seeking a skilled AI Agentic Developer cum Specialist to build autonomous AI systems—often called agents—that can plan, reason, learn, and act independently or collaboratively across real-world or simulated environments.
 

Key Responsibilities

• Design and develop autonomous agents with capabilities for decision-making, task decomposition, and adaptive behaviors.

• Implement cognitive architectures, memory systems, and planning algorithms to enable self-reflective, goal-driven agents.

• Integrate LLMs, symbolic reasoning, and generative AI components into cohesive agent frameworks.

• Collaborate with cross-functional teams (product, UX, robotics, cloud engineering, data science).

• Deploy agentic AI solutions at scale in production, ensuring robustness, efficiency, and security.
   

Experience & Skills Required

• 4+ years of experience in AI/ML development with a focus on autonomous agents or AI planning.

• Proven experience with agentic frameworks such as LangChain, AutoGen, or similar.

• Strong background with LLMs, transformers, RAG pipelines, and model fine-tuning.

• Proficiency in Python; expertise in AI/ML libraries (PyTorch, TensorFlow, Hugging Face).

• Familiarity with cloud environments (AWS, GCP, Azure) and vector databases (Pinecone, Milvus, Chroma).

• Expertise in cloud systems is a plus.

• Experience in Telecom is a plus.
   

Additional Information

Independent and confident candidates ready to work on assignments are welcome.

Interested candidates may forward their CV to: careers@shiftahead.org
 

AI Data Specialist (Posted in November)

Shift Ahead is seeking a talented Data Specialist responsible for creating autonomous AI systems that can engage on client calls, understand requirements, plan, reason, learn, and act independently or collaboratively across dynamic environments.
 

Key Responsibilities:

• Design and develop data interoperability, ingestion, and normalization pipelines.

• Manage structured and unstructured data and create semantic layers.

• Integrate APIs and create agentic AI systems with autonomous decision-making, task decomposition, and adaptive behaviors.

• Implement cognitive architectures, memory systems, and planning algorithms for goal-driven AI agents.

• Integrate LLMs, symbolic reasoning, and generative AI components into cohesive agent frameworks.

• Work closely with cross-functional teams (product, UX, cloud engineering, data science) and deploy AI solutions at scale.
   

Experience & Skills Required:

• 4+ years in AI/ML development, focusing on autonomous agents or AI planning.

• Hands-on experience with agentic frameworks like LangChain, AutoGen, or similar.

• Strong experience with LLMs, transformers, RAG pipelines, and model fine-tuning.

• Proficient in Python and AI/ML libraries (PyTorch, TensorFlow, Hugging Face).

• Familiarity with cloud environments (AWS, GCP, Azure) and vector databases (Pinecone, Milvus, Chroma) is highly desirable.

• Strong data modeling skills for Azure, Databricks, Snowflake, etc.
   

Additional Information:

• Flexible and committed consultants are welcome for shorter hours per week.

• Confident candidates ready to work independently are encouraged to apply.
   

Interested candidates may forward their CV to: careers@shiftahead.org
 

AI Business Development Specialist - AI Cyber Security Expert (Posted in October)

An AI cum Cyber Security Expert is responsible for safeguarding AI-driven technologies and systems against cyber threats while leveraging artificial intelligence to enhance the organization’s security posture. Selling should be in his/her forte. This role combines deep technical understanding with strong sales acumen to identify client needs, propose tailored solutions, and close deals that help organizations protect their digital assets and leverage AI-driven security technologies.

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Key Responsibilities

• Identify and engage prospective clients through networking, cold calling, industry events, and digital channels

• Understand clients' cybersecurity and AI requirements through needs assessments and propose customized solutions

• Deliver compelling presentations and demonstrations of AI and cybersecurity products to both technical and non-technical audiences

• Develop and maintain strong, long-term relationships with clients to drive retention and growth.

• Collaborate with technical and product teams to ensure solutions meet client requirements and expectations

• Prepare detailed proposals, quotations, and contracts; negotiate terms and pricing with clients

• Stay up-to-date with the latest trends, threats, and technologies in both AI and cybersecurity to effectively position offerings.

• Achieve or exceed assigned sales targets and contribute to overall business growth.

• Track and report on sales activities, pipeline status, and revenue performance for management review.

• Represent the company at industry conferences, seminars, and networking events to promote AI and cybersecurity solutions

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Strong understanding of cybersecurity concepts (e.g., threat detection, risk management, compliance) and familiarity with AI technologies as applied to security.

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Key Skills

• Cybersecurity and AI solution knowledge

• Sales strategy and pipeline management | Selling skills

• Client relationship management

• Technical acumen and ability to translate technical features into business value

• Presentation and negotiation skills

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This role is ideal for professionals passionate about technology, eager to stay ahead of emerging threats, and skilled at bridging the gap between complex solutions and business needs.

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Confident candidates may send their CV online or to careers@shiftahead.org
 

Sr Monitoring Engineer- For a Manufacturing firm (Posted in October)

Key Skills

• Setting up Alerting in Datadog and monitoring the environment; PagerDuty knowledge desirable

• Preferred and desirable knowledge of with KONG or AWS API

• 1-3 years is essential in similar line and willing to work 24x7
   

Confident candidates may forward their CV to careers@shiftahead.org Early joiners preferred.
 

Sr Routing Specialist (Posted in September)

Key Skills
Candidates need to work on our clients' projects. 

• Must be willing to work in 24*7 rotational shift. Most likely 5pm-2am / 6pm-3am IST

• Candidate must have ability to work in the Team. 

• Communication must be good & problem solving skills. 

• Good knowledge of Telecom Network Architecture (A2P) / Network   Solutions & preferably SMS/2P messaging business support 

• Basic knowledge on GSM / CDMA technologies 

• VoIP, Networking basics - Routing Protocols etc. 

• Good understanding of SIP/IP protocols, knowledge of Unix / Sql is a plus.

• Should have good written & oral communication skills.
   

​Confident candidates may forward their CV to careers@shiftahead.org Early joiners preferred.
 

SQL developer (Posted in September)
Shift Ahead is looking for a talented versatile SQL developer who will be responsible for designing, maintaining, upgrading, rearchitecting and monitoring databases and replication procedures, ensuring stability, reliability, and performance. You will work with developers to create and optimize SQL statements as necessary and establish best practices. You will help solve all database usageissues and bring forth ideas and advice to ensure 24/7 uptime. You will be instrumental in supporting the BI team in creating complex Queries, Views and Stored Procedures to support rapid Tableau development.

Experience: 6-8 yrs into SQL development, SSIS, data warehousing, ETL, data mapping, system installation and configuration, upgrading, query optimization and tuning, backup/restore, data import/export, troubleshooting, testing, data load automation, schema development, stored procedures, views, etc. Flexible, enthusiastic and project-oriented team player with strong analysis, design, development, testing, and implementation experience. Solid communication and leadership skills required to develop creative solutions for challenging needs.
Main Role - Building, optimizing, and debugging views and queries.
Technologies: MS SQL Server, Azure, SSIS, Replication - Experience with Qlik Replicate is a plus.
Cloud: Azure
Skills: SSIS, Replication - Experience with Qlik Replicate is a plus.
Immediate Joining Will Be Required. Willingness to work US Hours (630pm IST onwards)

​Confident candidates may forward their CV to careers@shiftahead.org Early joiners preferred.

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Application Support Engineers (Posted in September)

JOB DUTIES

• Diagnose, troubleshoot, and resolve business applications and systems performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.

• Provide remote support for clients and other staff.

• Assist in routing tickets and prioritize requests for technical assistance.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science related field or five (5) years of hands on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level physical and virtual infrastructure hardware.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

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Confident candidates may forward their CV to careers@shiftahead.org Early joiners preferred.

Network - Voice Support Engineer (Posted in August)

DEPARTMENT: Support Center
REPORTS TO: Technical Operations Manager
US FLSA STATUS: Exempt
PH FLSA STATUS: Non-Exempt
SUPERVISORY RESPONSIBILITY: NA

POSITION SUMMARY

Monitor, manage, and support client LAN/WAN-related network services as well as telecommunications
infrastructure and its related software, such as call management systems, VoIP, video conferencing,
voice mail, and other telephony and network applications. Recommend appropriate technologies,
processes, or analysis and aid in the areas of network and voice. Third escalation point within
department for related issues.

JOB DUTIES

• Design, specify, and develop project scopes for data and voice network configurations and equipment upgrades.

• Analyze project proposals based on strategic technology plans to include identification of potential problem areas and recommendation of optimum approaches for project.

• Provide technical support for projects, including scoping, engineering, and management as needed.

• Diagnose, troubleshoot, and resolve data and voice network performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures

(SOP) and change management.

• Provide remote support for clients and other staff.

• Provide onsite support as needed.

• Assist in routing tickets and prioritize requests for technical assistance.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed.

• Contribute to the career development of junior staff through mentoring and training.

• Provide support on holidays and afterhours as needed.

• Participate in an afterhours call rotation for network and voice related support. The call rotation period is seven (7) days, and frequency is based on current staff numbers.

• Other duties as the supervisor deems necessary.

• Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

EQUIPMENT USED

• Typical desktop support equipment: computer, testing equipment, software diagnostics.

WORKING CONDITIONS

• For remote support, typical office environment. For onsite support, may deal with various other office conditions depending on the facility.

• Employee must abide by same safety practices for every facility visiting. Includes, but not limited to hearing protection, eye protection, and other safety clothing.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science related field or five (5) years of hands-on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding

        Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level IP and VoIP networks.

• Designed and deployed LANs, WANs, and wireless networks including routers, switches, firewalls, and other related hardware.

• Implemented and supported firewalls, site-to-site and remote-access VPNs, as well as hosted and on-premises VoIP systems.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

       
KEY COMPETENCIES

• Highly self-motivated and directed, with keen attention to detail.

• Able to work in a team-oriented, collaborative environment.

• Strong interpersonal, written, and oral communication skills.

• Able to conduct research into issues and products as required.

• Analytical and problem-solving abilities.

• Able to effectively prioritize tasks in a high-pressure environment.

• Strong customer service orientation.
   

LICENSES, CERTIFICATIONS, KNOWLEDGE REQUIREMENTS

• ITIL Foundation Certification preferred.

• Cisco Certified Network Professional (CCNP) Routing and Switching, equivalent certification withother vendors such as Palo Alto, SonicWall, or Fortinet, or comparable work experience.

• Cisco Certified Network Professional (CCNP) Collaboration, equivalent certification with other vendors such as Mitel, ShoreTel, or Hosted VoIP, or comparable work experience.

• Technical knowledge of current network hardware and protocols.

• Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance certification.

• Ability to pass Criminal Justice Information Services (CJIS) certification preferred.

• Employee must comply with the Occupational safety and health seminar provided by the company.

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Confident candidates may forward their CV to careers@shiftahead.org Early joiners preferred.
 

Sr Tableau + Business Central Analyst (Posted in August)
 

Seeking a highly skilled and experienced Business Central and Tableau Professional to join our team. The successful candidate will be responsible for developing and implementing business intelligence solutions using Microsoft Dynamics 365 Business Central and Tableau. This role requires expertise in both platforms and the ability to translate business requirements into actionable insights

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• Bachelor's degree in Computer Science, Information Systems, or a related field

• 8-10+ years of experience in developing and implementing Business Central and Tableau solutions

• Strong knowledge of Microsoft Dynamics 365 Business Central and Tableau

Network Engineer (Posted in July)
 

Monitor, manage, and support client LAN/WAN-related network services as well as telecommunications infrastructure and its related software, such as call management systems, VoIP, video conferencing, voice mail, and other telephony and network applications. Recommend appropriate technologies, processes, or analysis and aid in the areas of network and voice. Third escalation point within department for related issues.

• Diagnose, troubleshoot, and resolve data and voice network performance, connectivity and related problems.

• Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

• Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.

• Provide remote support for clients and other staff.

• Manage and review related tickets in all support queues.

• Document work, notes, and time in a professional services automation (PSA) ticketing system.

• Assist other departments with technical assistance and information as needed.

• Contribute to the career development of junior staff through mentoring and training.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science related field or five (5) years of hands-on working experience.

• Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).

• Minimum of four (4) years of experience implementing, managing, and supporting enterprise level IP and VoIP networks.

• Designed and deployed LANs, WANs, and wireless networks including routers, switches, firewalls, PBX's and other related hardware.

• Implemented and supported firewalls, site-to-site and remote-access VPNs, as well as hosted and on-premise VoIP systems.

• Supported new and existing equipment, hardware, and software upgrades.

• Interacted with third party vendors, contractors and providers to assist customers with service outages.

• Experience working in a team-oriented, collaborative environment.

• Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

KEY COMPETENCIES

• Highly self-motivated and directed, with keen attention to detail.

• Able to work in a team-oriented, collaborative environment.

• Strong interpersonal, written, and oral communication skills.

• Able to conduct research into issues and products as required.

• Analytical and problem-solving abilities.

• Able to effectively prioritize tasks in a high-pressure environment.

• Strong customer service orientation.

LICENSES, CERTIFICATIONS, KNOWLEDGE REQUIREMENTS

• ITIL Foundation Certification preferred.

• Cisco Certified Network Professional (CCNP) Routing and Switching, equivalent certification with other vendors such as Palo Alto, SonicWall, or Fortinet, or comparable work experience.

• Cisco Certified Network Professional (CCNP) Collaboration, equivalent certification with other vendors such as Mitel, ShoreTel, or Hosted VoIP, or comparable work experience.

• Technical knowledge of current network hardware and protocols.

• Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance certification.

• Ability to pass Criminal Justice Information Services (CJIS) certification preferred.

• Employee must comply with the Occupational safety and health seminar provided by the company.

Confident candidates may forward their CV to careers@shiftahead.org Early joiners preferred. 

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