Career

Sr Monitoring Engineer- For a Manufacturing firm

Setting up Alerting in Datadog and monitoring the environment; PagerDuty knowledge desirable
Preferred and desirable knowledge of with KONG or AWS API
1-3 years is essential in similar line and willing to work 24x7
Confident candidates may forward their CV to hr@shiftahead.tech. Early joiners preferred.

Sr Routing Specialist
Candidates need to work on our clients projects.

Must be willing to work in 24*7 rotational shift. Most likely 5pm-2am / 6pm-3am IST
Candidate must have ability to work in the Team.
Communication must be good & problem solving skills.
Good knowledge of Telecom Network Architecture (A2P) / Network Solutions & preferably SMS/2P messaging business support
Basic knowledge on GSM / CDMA technologies
VoIP, Networking basics - Routing Protocols etc.
Good understanding of SIP/IP protocols, knowledge of Unix / Sql is a plus.
Should have good written & oral communication skills.

Sr Java Developer / Architect
Job Responsibility:

Technical design, implementation, deployment, and support.
Partner with Business Analysts/product manager to review and implement business
requirements.
Perform development and unit testing, working closely with Business team and technical
leaders.
Should be well versed with TDD [Test Driven Development], Unit test case framework
(JUnit).
Working experience with the Agile methodology and practices. Ideally, Scrum.
Mentors and oversees development of resources, including reviewing designs and
performing code reviews.
Ensure designs are in compliance with specifications and security standards.
Developing high-scale, low-latency applications for mission-critical systems and delivering
high-availability and performance.
Should be well versed of using collection frameworks, Microservices, Multithreading and
Kafka.
Should be well versed with Spring & Spring boot.
Should understand working on Web Service (SOAP/REST) and Maven.
Build tool such as Jenkins.
Database Knowledge - MySQL.Should be well versed with Spring & Spring boot.
Should understand working on Web Service (SOAP/REST) and Maven.
Build tool such as Jenkins.
Database Knowledge - MySQL

.
Hands on with
Core Java, OOPS, Data structure, Design Patterns, Multithreading, PL - SQL,
Microservices, Kafka, Collection, MySQL, Unit Test Cases Framework (Junit), Garbage
Collections, Rest, SOAP.

Preferred Skills
Finite State Machine, Linux, Docker, Kubernetes, CI/CD, JMeter, Banking / Financial
Domain, TDE (Test Driven Environment), Security Algorithm, Security Practices, J2EE,
Spring Boot, Protobuff, ISO 8583, Open API, Swagger.

Application Support Engineers
JOB DUTIES

Diagnose, troubleshoot, and resolve business applications and systems performance, connectivity and related problems.
Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.
Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.
Provide remote support for clients and other staff.
Assist in routing tickets and prioritize requests for technical assistance.
Manage and review related tickets in all support queues.
Document work, notes, and time in a professional services automation (PSA) ticketing system.
Assist other departments with technical assistance and information as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor’s degree in Computer Science related field or five (5) years of hands on working experience.
Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).
Minimum of four (4) years of experience implementing, managing, and supporting enterprise level physical and virtual infrastructure hardware.
Supported new and existing equipment, hardware, and software upgrades.
Interacted with third party vendors, contractors and providers to assist customers with service outages.
Experience working in a team-oriented, collaborative environment.
Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

Sr Tableau + Business Central Analyst

Seeking a highly skilled and experienced Business Central and Tableau Professional to join our team. The successful candidate will be responsible for developing and implementing business intelligence solutions using Microsoft Dynamics 365 Business Central and Tableau. This role requires expertise in both platforms and the ability to translate business requirements into actionable insights

Bachelor's degree in Computer Science, Information Systems, or a related field
8-10+ years of experience in developing and implementing Business Central and Tableau solutions
Strong knowledge of Microsoft Dynamics 365 Business Central and Tableau

Network Engineers

Monitor, manage, and support client LAN/WAN-related network services as well as telecommunications infrastructure and its related software, such as call management systems, VoIP, video conferencing, voice mail, and other telephony and network applications. Recommend appropriate technologies, processes, or analysis and aid in the areas of network and voice. Third escalation point within department for related issues.

Diagnose, troubleshoot, and resolve data and voice network performance, connectivity and related problems.
Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.
Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.
Provide remote support for clients and other staff.
Manage and review related tickets in all support queues.
Document work, notes, and time in a professional services automation (PSA) ticketing system.
Assist other departments with technical assistance and information as needed.
Contribute to the career development of junior staff through mentoring and training.

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor’s degree in Computer Science related field or five (5) years of hands on working experience.
Four to six (4-6) years of experience working in service delivery for clients with demanding Service Level Agreements (SLAs).
Minimum of four (4) years of experience implementing, managing, and supporting enterprise level IP and VoIP networks.
Designed and deployed LANs, WANs, and wireless networks including routers, switches, firewalls, PBX's and other related hardware.
Implemented and supported firewalls, site-to-site and remote-access VPNs, as well as hosted and on-premise VoIP systems.
Supported new and existing equipment, hardware, and software upgrades.
Interacted with third party vendors, contractors and providers to assist customers with service outages.
Experience working in a team-oriented, collaborative environment.
Experience supporting multiple clients in a Managed Service Provider (MSP) environment is a plus.

KEY COMPETENCIES

Highly self-motivated and directed, with keen attention to detail.
Able to work in a team-oriented, collaborative environment.
Strong interpersonal, written, and oral communication skills.
Able to conduct research into issues and products as required.
Analytical and problem-solving abilities.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.

LICENSES, CERTIFICATIONS, KNOWLEDGE REQUIREMENTS

ITIL Foundation Certification preferred.
Cisco Certified Network Professional (CCNP) Routing and Switching, equivalent certification with other vendors such as Palo Alto, SonicWall, or Fortinet, or comparable work experience.
Cisco Certified Network Professional (CCNP) Collaboration, equivalent certification with other vendors such as Mitel, ShoreTel, or Hosted VoIP, or comparable work experience.
Technical knowledge of current network hardware and protocols.
Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance certification.
Ability to pass Criminal Justice Information Services (CJIS) certification preferred.
Employee must comply with the Occupational safety and health seminar provided by the company.