Network Operations / NOC | Customer Service & Helpdesk | Logistics Support
We Manage Your Team as our Own and give you
40-50% operational savings
A dedicated Helpdesk | NOC | Customer | Logistics | Tech Support Team that assists our customers to deliver 24 x 7 round the clock seamless services, managing their network or business seamlessly. With Tier 1 to Tier 3 levels of support depending on customer needs. Apart from savings , our access to expertise and our operational maturity for such incident management puts us one step ahead to ensure our customer’s brand is retained.
We take care of NOC, Customer/Technical Carrier as well as for ITAC Or Commercial, We Build Your Team
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Network Remote Monitoring 24 x 7
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Customer Responsiveness – Log calls, email & Ticket Creation
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Creating & Handling Tickets – Troubleshooting, Traces understanding, Vendor Referrals, Follow ups, etc
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Remote Network Monitoring /Remote Network Monitoring (RMM)
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Phone Handling – All responsible ticketing queues – TNCI, SMS, NOC.
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Reviewing tickets / alarms / emails on every 8 hour shift as per SLA
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Working on all proactive checks, reports, stat monitoring etc.
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Escalation through L2/L3 handling ; Indepth Troubleshoot to resolve
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Make Teams cross functionally competent
Proactive Activity for Improve Resolve
Regular meetings to update handled cases and sharing knowledge cross functionally
Monitoring and identifying the flaws/gaps to overcome hurdles on issues
Improve on Knowledge blog and reward for the best handled resolve cases by Team
Interface with client so as to evolve process-oriented amendments to build efficiency
Create and build into system for visibility –
Weekly & monthly reports outlining services delivered to help us communicate value to customers.
Use best practices for alert configuration, notification rules, policy modules, and more
We Deliver to Perform , Not to Impress !! For More Info Email to info@shiftahead.tech