• rajeebghosh

Managed IT Solutions (MSP)- Healthcare/Insurance/Manufacturing

Updated: Oct 22



IT Assets Remote Monitoring-Technology Support India Pune

Case Study

Our client is a Healthcare based MSP and aims to remotely support including Our client is a Healthcare based MSP and aims to remotely support including the Service Desk, Knowledge Base, Hardware and Software Asset Management, Asset Auto Discovery and Change Management modules.

Challenge for client – High labour cost had to be reduced. Post studying their setup we offered our services for

Technical Service Desk

· UK based 24x365 Technical Service Desk

· Customer calls logged via telephone, email or web portal

· Trained/Experienced/Qualified Technical Service Desk

· Focused on using customer tools to ensure service integration to their own Customer contact centers

· Varying levels of Service support hours (up to 24x7x365)

· Highly committed and secure remote support tools for remote resolution within framed SLAs

· Continuous improvement programme in place

· ITIL v3 Standards compliant with 40% reduction in timelines

· Targeted incident prioritisation based on business needs

· 98% customer satisfaction

Network Monitoring

· Remote NOC enabled services for infrastructure and networks

· NOC interface with department assets to provide remote health of assets

· Troubleshooting areas where required

· Proven NOC process with optimised triage process for incident resolution

· Remote management capability for scheduled and ad hoc maintenance

· Central management console for response and resolution within SLAs

· Managed capacity planning service to audit customer’s IT environment

· Single management console to identify, manage and track IP-enabled devices

IT Security Management

· Data Security & information management for healthcare, insurance and other regulated domains

· Keeping Data secure is the key following ISO 27001 Standards

· Expert Professionals were engaged to protect assets of the Organisation

· Monitor & manage Organizations back at all times

Challenge for client – High labour cost has to be reduced. Post studying their setup we offered our services for

Technical Service Desk

· UK based 24x365 Technical Service Desk

· Customer calls logged via telephone, email or web portal

· Trained/Experienced/Qualified Technical Service Desk

· Focused on using customer tools to ensure service integration to their own Customer contact centers

· Varying levels of Service support hours (up to 24x7x365)

· Highly committed and secure remote support tools for remote resolution within framed SLAs

· Continuous improvement programme in place

· ITIL v3 Standards compliant with 40% reduction in timelines

· Targeted incident prioritisation based on business needs

· 98% customer satisfaction

Network Monitoring

· Remote NOC enabled services for infrastructure and networks

· NOC interface with department assets to provide remote health of assets

· Troubleshooting areas where required

· Proven NOC process with optimised triage process for incident resolution

· Remote management capability for scheduled and ad hoc maintenance

· Central management console for response and resolution within SLAs

· Managed capacity planning service to audit customer’s IT environment

· Single management console to identify, manage and track IP-enabled devices

IT Security Management

· Data Security & information management for healthcare, insurance and other regulated domains

· Keeping Data secure is the key following ISO 27001 Standards

· Expert Professionals were engaged to protect assets of the Organisation

· Monitor & manage Organizations back at all times


Our Clients Are Based In Texas, NewYork, Washington, Florida, Spain, Germany, Singapore, Dubai


END GAIN : 38% INCREASED PRODUCTIVITY ALONG WITH 43% REDUCTION IN COSTS

Write to us - rajeeb@shiftahead.tech for a discussion / free proposal

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