Smart NOC Monitoring: Saving Costs in Telecom Ops

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How Inadequate NOC Surveillance Can Sabotage Telecom Transformations

Telecom Network Operations Centers (NOCs) are the heart of the communication network. The prominent NOC acts as the core of the highly connected organizational world. As per recent industry poll, the telecom firms are facing an average 14 times monthly network outages, from which each crash is associated with a cost of about $5,600 of every minute.

This recent case study is regarding a client which showcases how a major USA telecom provider revamped their NOC capabilities. How our ShiftAhead’s team helped the client achieving better surveillance and monitoring, but also realize substantial cost savings.

The Problem

The increasing number of network incidents and consumer grievances were the reasons behind the troubles of a mid-sized telecom operator. Their NOC setup was old and outdated and more importantly it was depending on manual monitoring processes which were resulting in:

•       The average time of detection for network issues was 25 minutes.

•       The total network downtime was 4.2 hours on average per month.

•       There is a rapid reduction in customer satisfaction scores around 18% year-over-year.

•       Our team observed an increase in the operational costs by 22% annually which is largely due to the improper company's maintenance strategy.

The Challenge

Our client was in a tough position since they needed to improve its NOC capabilities while staying within their budget. Their network was more complicated than ever since they decided to speed up the rollout of 5G and predicted that the number of IoT devices will reach 30.9 billion by 2025.

Here are few of the implemented solutions derived from our team’s strategy:

·       Process witnessed 10X data points more than usual and still keep the cost almost the same.

•       Lowers the aspects of Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR).

•       We created a technical strategy to merge with their current infrastructure without overhaul format.

•       Users were able to receive alerts along with actionable insights.

The Solution

Shift Ahead instituted a farsighted NOC redesign plan centered on smart surveillance and economical monitoring. The savant power analytics, automatic bug-fixing and the reconfiguration of the cloud system as hybrid that dropped the initial investment by 40% while augmenting capabilities for monitoring was the resolution.

The Process

1.     Assessment: Surveyed operations at the existing NOC through auditing to create the assessment report. The review focused on the exposure of integration points and NOC pain points.

2.     Design: Developed a phased implementation program that works from priority features that draw the highest impact in monitoring with the most rapid ROI.

3.     Implementation: Machine learning monitoring tools were introduced into the project that could;

•       Forecast failure scenarios with 89% accuracy.

•       Turn routine work (monitoring) into automation that takes 73% of the work.

•       Our team has identified Link events in different network layers.

4.     Integration: Without a hitch, the new ticketing and CRM systems were connected to monitoring capabilities in the workplace.

5.     Training: NOC personnel were redeployed to exception management with the help of the upskilling package instead.

Output

With ShiftAhead’s strategic plan, in just six months after the implementation, with our strategic planning the telecom company’s growth has resulted in the following aspects:

•       Our expert’s strategy observed 68% reduction in MTTD with approximate reduction time to 8 minutes which was previously 25 minutes.

•       We observed 42% decrease in MTTR, our team enabled the network to be available for 99.99%.

•       Operational expenditures has reduced to 31% more than before.

•       Our team analysts shown vast improvement in customer satisfaction.

•       We observed a high reduction rate in customer churn up to 15%.

Investing smartly in NOC surveillance and monitoring is an excellent illustration that can deliver operational performance and savings. The implementation of a proactive and intelligent monitoring system is becoming necessary from a technical point of view and also desirable from a business perspective, as networks are getting increasingly complex.

Partner with Shift Ahead Technologies today and future-proof your telecom operations with intelligent NOC surveillance that saves costs, boosts uptime, and drives customer satisfaction.