How Shift Ahead Solved IT Challenges for a Fintech Firm

Shift Ahead’s expert team implementing AI-driven monitoring and automation to enhance IT efficiency for a global financial tech company.

The tech-driven market is where operational efficiency leads to business success, many organizations find their in-house IT teams are under tremendous pressure of constant developments. An organization cannot be transformed because proper maintenance and safeguarding persist as continuous problems in the path of growth and innovation.

How ShiftAhead Changed a Financial Tech Organizational IT Services:

This case study showcases the perfect strategic process how a large financial technology company that was suffering self-managed IT resources decided to have a partnership with Shift Ahead to get better results with managed services.

Our recent experience with our client not only proves that a professional and expert-led approach can bring better results than those of even the most dedicated in-house teams but also how such outcomes can be achieved.

The Challenge: A Strained IT Infrastructure

Our client, a renewed Financial Tech company based in US, was going global in the blink of an eye. The company's success was overwhelming its IT arm. Their main issues were:

1. Operational Overload: The client's internal IT team was living in a reactive "break-fix" cycle. More than 70% of the time, they were dealing with system outages and security issues and only a very small portion of time was left for the implementation of strategic projects.

2. Talent and Expertise Gaps: While global IT industry is rapidly changing, clients' team has faced difficulties in staying technically abreast. It has experienced very rapid and dynamic developments in cloud architecture and AI-driven security.  Recruitment of additional professionals to fill the skill gap have been long and costly.

3.  Inefficient Scalability: The IT infrastructure needed to be scaled much faster to support the international expansion, while the in-house management system is characterized by long procurement times and complex integration problems, thus rendering the business shafted due to the operational growth.

4. Unpredictable Costs: The internal team was heavily invested in thereby the total cost of ownership for the IT infrastructure was ascending with unplanned expenses for emergency repairs and software licensing.

Shift Ahead's Strategic Solution

Shift Ahead doesn't spare any moment from guiding their customers through the step-by-step implementation of a truly comprehensive managed services solution. Our game plan was not about taking over, but of providing support—thus their internal team was liberated so as to concentrate on innovation.

1. Data-Driven Assessment: A survey similar to a test was the initial process undertaken by the team with no prejudice to mark the whole of their IT stack. From our observation, about 63% of their support tickets were found to be repetitive in nature, thus we suggested the client to take full advantage of the situation and automate the part of their IT-support which deals with routine tickets i.e. provide the necessary hardware and software.

2. Proactive Monitoring: Our experts have strategically implemented high-tech monitoring for timely, precognitive observations of their networking as well as software application. The idea was that instead of a system failure, one could find the root cause quickly and provide solutions well before other users cause a system halt.

3. AI Integration: We got the AI-deep learning technology installed for network administration and cyber threats detection as well. The practice that was adopted was a major phenomenon in the business world; according to a recent study by KPMG, majority (80%) of firms are now adopting preferred kinds of managed services which are more efficient to bring about transformational results rather than only cost reductions.

4.  Automation and Operational Excellence: Automation and Implementation of Operational Excellence: With daily-human aspects of IT activities in place, we have an operational model created with predictability and smooth operation. The internal staff was thereby directed to value-adding and strategic initiatives for product development and data analysis.

How ShfitAhead Achieved Operational Excellence: The Results

Within the initial year of our collaboration, Some very tangible and impactful results were realized by our internal team, and in fact, very much to the surprise of the client themselves, far beyond their original expectations. Benefits were accrued that demonstrated the supremacy of our managed services methodology.

1. Improved Efficiency with Reduced Downtime: Due to our pre-emptive surveillance and attire, the equipment failures are reduced by 40%. The direct efficiency improvement thus made a positive feedback loop, i.e., the overall productivity of the employees is higher with their increased morale.

2. Evident Cost Optimization: The total IT expenses of the customer were cut to 70% of the original three-years period. Our OpEx approach helped the client to achieve cost predictability, thus getting rid of the unpleasant financial surprises due to sudden hardware breakdowns or emergency support cases.

3. Security Posture Enhancement: With round-the-clock surveillance, our services greatly minimized cyber risks. Deloitte's recent study shows that organizations undergoing a proactive security framework have 55% less chances of suffering from a major data breach-the benchmark our client is currently at.

4. Strategic Growth: Loading down load for operational overhead entertained, the client-side IT team successfully implemented two new digital product ideas and will soon expand into three new markets. Therefore, operational efficiency is evidently a direct driver to growth and innovation for a company.

Final Verdict

This case study demonstrates how organizations can create the impossible become possible if they rely on a partner like ShiftAhead, that is specialized in managing and handling the operations in a professional manner.

By mixture of technology and trends ShiftAhead’s team were strategically aligned to a pre-emptive plan, we enabled our client’s capabilities to not only solve the issues that were restraining them but also to create a stronger and more flexible base for their forthcoming victories.

Ready to boost your IT efficiency and scale with confidence? Partner with Shift Ahead Technologies—experts in managed services for fintech and beyond. Let’s explore how we can transform your operations together!