Clients Saw Value - How ShiftAhead’s NOC-as-a-Service Transformed IT Operations & Cut Costs by 60%

Outsourced Network Operations Center (NOC) service offering cost-effective and dedicated Level 1-3 network engineers and data specialists for remote monitoring and expertise, tailored to meet diverse business needs.

How Outsourced Network Operations Helped Our Customers two Fold

Doubling Down on Success: How Outsourced Network Operations Propelled Our IT Clients Forward

Proven Impact of ShiftAhead’s NOC-as-a-Service Model!

In the current day and age, the innovation in businesses that has gone fully electronic has been realized through the concepts of 24/7 uptime, real-time monitoring, and proactive incident resolution which are the core ideas for each and everybody.

While they guarantee control, in-house NOCs often cannot deliver the desired result due to limitation in financial resources, professional staff, and the desired level of activity. Therefore, it is, especially, ShiftAhead’s outsourcing NOC services that have led to the accomplishment of two aspects—both the being highly efficient and the cost-effective — of our large-scale customers’ businesses.

Today we highlight how we have employed our managed NOC in the case where the business operations management processes have been made better and resources are now being injected into the innovation of the business.

The Challenge: Scaling IT Without the Need for Additional Spending

In today's world, IT systems are rapidly becoming hybrid, which means they consist of the following: traditional infrastructure, private clouds, and SaaS platforms of third-party vendors. Our client's team had problems with the following tasks:

·Not enough time to provide support 24x7 due to a lack of staff.

·Long MTTR for critical incidents.

·Frequent alarms causing alert fatigue and late escalations.

·Lack of a single-point of visibility in a multi-vendor network environment.

·The high related costs revolving around the use of the infrastructure and the support from Tier 1–3.

This situation was causing issues in the following areas: the delivery of unacceptable service, the loss of the agreed SLA response time, and the loss of the end-user's satisfaction.

The ShiftAhead Solution: Full-Spectrum NOC-as-a-Service

ShiftAhead implemented an in-house NOC team from 6 and with 3 shifts alternating with the AI-based alerting. Also, they appointed certified engineers across three shifts. This form of AI+humans mix provided the full coverage of the scope of work for live monitoring, L1–L3 support, incident triage, and vendor coordination from the customer’s end, which were performed remotely.

Key Features Implemented by ShiftAhead:

Centralized 24x7 Monitoring using the professional service of Zabbix, SolarWinds, as well as custom SNMP integrations providing a single version of the truth (SVOT) Predictive Alerting & Auto-Remediation achieved through AI/ML algorithms and dynamic playbooks.

Tiered Escalation Policies that were specific to the business-critical systems and services applied thus not wasting resources on non-essential alerts.

Weekly Insights & Reporting Dashboards that were in line with ITIL processes, aligning the entire IT organization with the company goals/success metrics.

A strategic advantage was derived from the early preventiveness and continuous remote networking which enabled us to maintain round-the-clock control and visibility of the client's operations.

The Two-Fold Impact: Efficiency and Cost Savings

At the end of the 90-day NOC implementation cycle, the results were very clear. At the six-month mark, our customers had accomplished this much:

1. Operational Efficiency Boost

Increasing a service company's MTBF, Automation of ticketing, and Upgrade the company's IT infrastructure:

·MTTR was reduced by 42% through a single click, which in turn resulted in the time of recovery being faster.

·Resolution rate for new activities (FCR) grew year over year by 37%.

·The 86% to 98.3% SLA compliance figure, which shows more of a conformance and less exposure to risk, was achieved due to an improved utilization of resources with the same tasks remaining in the operation.

2.Cost Optimization

Substitution of in-house NOC running cost with a scalable model accordingly saved us a lot of money:

·The company's opex will go down by 50–60% when compared to the company's internal model.

·The cost of an IT infrastructure and monitoring tools is nil. Consequently, there is no capital expenditure for this.

·With the pay-as-you-go personnel, the company ensured that they accessed it only when the need arose through elastic scalability.

Technical Excellence That Delivers Business Benefits

We are making forward steps to blend technology, talent, and transparency into a harmonious unit, creating the right value for the company:

·An intelligent correlation engine that employs AI algorithms to extract groups of related alerts, thus reducing more than 60%

·Integration with client-side ITSM tools (ServiceNow, Jira, Freshservice) for synchronized ticket lifecycle management.

·One aspect of the services provided includes issuance of 100% warranties for the monitoring platform, while the NOC infrastructure is set up with geographic redundancy such that the infrastructure is always available.

What's the Latest: IT Support That Has Been Modified through NOC-as-a-Service

Outsourcing network operations no longer means losing control—it means gaining expertise, predictability, and agility. ShiftAhead empowered companies to restructure their internal IT setup, drastically lower TCO, and be one step ahead in terms of business continuity.

In addition to the complexness of the IT environment, our NOC-as-a-Service has been growing and has been in the same path. We have become adaptable, and now, we are capable of handling SD-WAN, SASE, and multi-cloud architectures. We are not only ready for the future, but we are implementing them today, to solve any challenges that are going to be there in the future.