Case Study: Legal Support that costed 55% Changed Legal Ops for a Legal Firm client

Streamline your legal processes with Shift Ahead Technologies' staffing support. Offering dedicated resources for legal contract vetting, e-discovery, medical summaries, and research at under $3000 per month for over 120 hours of work. Discover efficient legal solutions tailored to your needs.

The legal environment of US and Overseas companies is characterized by a single double-edged sword: The necessity of detailed compliance and of assistance during litigations vs. the constant pressure of cutting down internal legal department’s budgets.

Legal Process Outsourcing (LPO) in India is the final answer to this problem, a solution which is supported by market data that consistently show that between 50% and 60% of routine legal activities, such as high-volume document review and contract lifecycle management, can be done at a very low cost without any quality loss. We at Shift Ahead Technologies use this worldwide resource to create a customized, three-fold solution, which changes legal operations drastically.

Problem of the Global Tech Giant: Increasing Costs and Low Efficiency

We had as our client a leading technology corporation, with a multi-billion-dollar turnover, which was operating on four continents. It was confronted with the problem of the rising legal workload. The costs of in-house paralegal and junior attorney work were going up like rockets while at the same time the speed necessary for carrying out the most important tasks was unattainable. They were especially lacking in the following three areas:

· Contract Volume & Risk: The internal inspection discovered that there was an enormous backlog of thousands of old supplier contracts which required urgent review, abstraction, and re-negotiation in order to comply with the regulations.

· Litigation Overload: The huge number of new litigations caused rapid preparation of Deposition and Medical Summaries, which in turn resulted in key in-house counsel being less available for strategic case management.

· E-Discovery Expense: The usual document review for big-scale litigation has been the main reason for more than 40% of the total annual legal spend that the concerned party has made, and this has been due to high per-hour rates for first-pass review.

Shift Ahead’s Strategic Three-Fold Solution

Shift Ahead worked with the client to put into effect a phased LPO plan that brought advantages in Cost, Speed, and Quality—the three features of our service promise. We moved their repetitive, high-volume work to our safe, round-the-clock delivery centers in India, thus the client's in-house team became free to do strategy and advisory work of high-stakes nature only.

Step-Wise Implementation for Operational Transformation

What we did was technical, process-oriented, and concentrated on very fast results:

Phase I: Cost & Volume Optimization

Service Area: Contract Drafting, Review & Negotiations

Technical/Statistical Focus: This phase is powered by AI-powered contract abstraction technology, our experts were able to quickly obtain the most important information (e.g., indemnity, termination) from more than 8,000 past contracts.

Impact Goal: A 55% decrease of physical labor for introductory contract review as well as a 4x faster cycle time were achieved.

Phase II: Speed of Law & Litigation

Service Area: Preparing Deposition & Medical Summaries

Technical/Statistical Focus: our strategic team created uniform summary templates and used a round-the-clock delivery model to make sure that the summaries were always handed back within 48 hours, no matter what time zone they were coming from.

Impact Goal: Counsels working inside the house got the summaries, which they could immediately use, 3 days earlier than if the processing had been done internally.

Phase III: Technical Efficiency & Data Mastery

Service Area: E-Discovery

Technical/Statistical Focus: We introduced Predictive Coding (TAR) methods that were used for the first level of review of documents involved in litigation, the human reviewers focusing on the most interesting 5% of the material.

Impact Goal: They managed to achieve an extremely high 99.8% recall rate while at the same time the number of review hours was reduced by 40%.

Phase IV: Strategic Augmentation

Service Area: Legal Research & Advice

Technical/Statistical Focus: Shift Ahead’s team supported the client’s internal advisory team by providing specialized, legal research of various jurisdictions, dealing with international regulatory changes (e.g., data privacy laws).

Impact Goal: The client’s internal legal team was facilitated to re-prioritize their work, core business strategy and risk mitigation, by 100%.

The Triple Statistical Impact

By the targeted use of our skilled teams and exclusive technology instruments, Shift Ahead brought tangible outcomes to the Global Tech Giant, thus confirming that a competent LPO partner delivers much more than a simple cost arbitrage.

· Cost Advantage: The client was able to make a 55% immediate and lasting reduction of the operational spending associated with the activities that were transferred (Contract Review, Deposition Summaries, and First-Pass E-Discovery). As a result, their legal budget was given a strategic redirect towards innovation and compliance high-value initiatives.

· Speed Advantage: Thanks to our location in India and the fact that we operate 24/7, we were able to set up a "follow-the-sun" working model. This technical benefit led to the speeding up of the E-Discovery review cycles by 40% and the drastic shortening of the time that had to elapse before the legal department could get the results in the form of summaries, directly bringing down the risk of exposure to litigation.

· Quality Advantage: Our experts team Confirms each assignment with highly qualified, experienced legal professionals—from meticulous regulatory study to technically sophisticated e-discovery—was how we guaranteed maximum precision and uniformity. The client’s in-house counsel were relieved from the volume-driven activities, which allowed them to invest their expertise in high-value, strategic decision-making, thereby yielding a qualitative improvement of the corporate legal defense and compliance framework.

Why Shift Ahead?

Shift Ahead Technologies is the partner you can count on in a true teamwork situation. We turn your complicated law-related workflows into smooth, trustworthy, and money-saving operations of your company, thus making sure that you do not only save money but also get a strategic competitive advantage in the world ​‍​‌‍​‍‌​‍​‌‍​‍‌market.