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What Makes An Effective NOC


What Really Works For A NOC That Delivers !!


Effective Outsourcing is about dependency and sustenance in terms of quality & deliverables.


#NOC Operation #Technical Support Post Pandemic is about remote working, working with effectiveness & focusing on customer satisfaction


Advantages

- Can Reduce IT Costs and Increase Operational Effectiveness & Efficiencies

- Can help companies to save on operational capital expenditure

- Can give tiered companies better-focused visibility

- Outsourced Technical Support


How An Effective Outsourced NOC helps …


A Network Operations Center (NOC), is a center of excellence, nothing less from where IT / Telecom engineers provide support services for remote monitoring and management of customer networks. Managing customer interests is a priority. This service primarily includes network devices, servers, storage, backup, etc. It's all led and controlled by the company that entrusts & desires to outsource and increase dependencies on an outsourcing partner.


Many Managed Service Providers MSPs have an outsourced NOC which plays a significant role in ensuring customers have a 24/7 uptime. The monitoring team monitors the endpoints across the infrastructure through specialized monitoring tools which alert the team through a dashboard on any failure in the customer network. These tools can also be configured to send automated emails and SMS for critical alerts. The monitoring team does the primary troubleshooting to resolve the issues and in case of any specialized help, contacts the next level of engineers to help remediate the issue. Our NOCs help in monitoring and ensuring security vulnerabilities are being mitigated through respective security controls driven by the security team.


NOC monitoring services are essential for the smooth operation of many companies, especially in today’s world where the services have to be available 24/7 for most companies and any prolonged failure of critical services will lead to a significant business loss. The NOC monitoring team works behind the scenes day and night to ensure critical systems are running as required and are available immediately to detect and resolve any disruptions at the earliest. This ensures minimum disruptions and increased availability of critical services contributing to company growth.


There is a question in most Executive mindsets on whether to have a NOC in-house or outsource the NOC services. A cost-benefit analysis has to be done taking into account many factors like cost, operational control, security control, the sensitivity of data, etc. However, there are many means and ways to ensure the outsourced unit is well controlled and managed to benefit customers.


The benefits of Managed NOC services far outweigh the ones for In-house NOC where human resource challenges are painstaking majorly, whereas the rotation of talent flow gets imbibed in Outsourced NOCs. It’s the responsibility of managing and maintaining it which shifts the focus of the IT team from the core area of the company business.


By Rajeeb Ghosh, Owner & CEO, Shift Ahead Technologies Pvt Ltd


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