Cost benefits of outsourcing your NOC service is distinctly clear, finding the perfect support partner means, among many other things, evaluating their pricing model to ensure it’s de signed to maximize value and cost-effectiveness. Network operations centers (NOCs) are afterall the nerve centers of any IT infrastructure, where network performance, availability and security are monitored and managed round the clock, generally uninterruptedly.
Successful NOCs are essential for ensuring optimal seamless service delivery aimed towards customer satisfaction, as well as preventing costly downtime and data breaches – which affects business as a whole.
However, running a NOC is challenging & complex if not designed well. It requires a lot of resources, expertise and coordination to handle the complex and dynamic challenges of modern IT environments. One of the key aspects of NOC management is staffing the right talent, which involves finding, hiring, training, and retaining qualified and experienced engineers who can provide different levels of technical support. Teams With An urge to excel and take responsibility.
Typically, NOCs follow a tiered support structure, where issues are escalated from lower to higher tiers based on their severity and complexity. The tiers are:
Tier 1: The first point of contact for end users or customers, who perform basic troubleshooting and incident resolution, or escalate the issues to the next level if they cannot be resolved.
Tier 2: The intermediate level of support, who have more technical knowledge and access to advanced tools, and can handle more complex issues that require deeper analysis and investigation.
Tier 3: The highest level of support, who have the most expertise and experience, and can deal with the most critical and challenging issues that require specialized skills and solutions.
Staffing a NOC with engineers who can provide 24x7 Tier 1-3 support is a daunting and expensive undertaking for most organizations. It involves recruiting, training, and retaining talent across different shifts, time zones, and locations, as well as ensuring quality, consistency, and efficiency of service delivery. Moreover, it requires investing in tools, licenses, processes, and infrastructure to support the NOC operations.
That is why many organizations choose to outsource their NOC support to a third-party service provider, who can offer 24x7 Tier 1-3 support at a fraction of the cost and complexity of doing it in-house. By outsourcing, organizations can benefit from:
Access to a pool of skilled and experienced engineers who can handle any level of technical support, from routine to advanced, across various technologies and domains.
Scalability and flexibility of service delivery, where the level of support can be adjusted according to the changing needs and demands of the business and customers.
Cost savings and efficiency gains, where the operational and capital expenses of running a NOC are reduced, and the resources and time of the internal IT staff are freed up for more strategic and revenue-generating projects.
Improved service quality and customer satisfaction, where the NOC service provider follows best practices and standards, and delivers high-performance, reliable, and secure IT infrastructure.
Outsourcing NOC support is a smart and strategic decision for organizations that want to optimize their IT infrastructure and service delivery, while saving time, money, and hassle. By partnering with a reputable and experienced NOC service provider, organizations can leverage the expertise, resources, and capabilities of a dedicated and professional NOC team, who can provide 24x7 Tier 1-3 support for any IT environment.
Shift Ahead with its experience and talented teams identified have done everything possible to make things work for its niche clients, saving costs & improving line of business 2 to 3 fold