Indian Helpdesk+NOC+Level 1+Level 2, is offered, all in one resource. This in itself talks about the multi-fold talent that Indian engineers have the potential to provide to its customers. IT Resources in particular serves as the vital point for effective monitoring overall network performance and maximising uptime.
On the IT Development front the techies are one up in terms of knowledge and providing value addition with multiple skillsets. Yet NOCs which are 24 x 7 x 365 from operations point of view(despite a pandemic) can work ably in activities not limited to just being network based – but beyond managing and broadening their scope for their clientele which makes the difference of being the ideal NOC in India. India has he range and scope to offer best talent with a focussed & dedicated approach to incorporate tracking of IT & Telcom network security, virtualised infrastructures, systems management, web and other online platforms as well as a range of other assets.
India’s Skilled Staffing talent have the following big plusses
1. Dedicated Helpdesk cum Tier 1 and Tier 2 resources in one person who can be made a Tier 3 specialist over a period of 1 year in the system.
2. Same with IT Resources who can work tirelessly to expand their skillsets if motivated to be at their best
3. Our resources are skilled in balancing critical service failures and have an excellent sharing rapport within colleagues to make efforts timely and successful to reduce downtime for clients
4. Versatile IT Talent with multiple skillsets with focused /dedicated to accomplish tasks & work challenges
5. Increased & Skilled Network / App Monitoring Visibility with excellent rapport with alert tools & systems/processes for the NOC
6. Can also work effortlessly in remote work from home environments successfully despite the pandemic , ensuring no effect due to raising pandemic
7. Last but not the least can do cross training functionality wise to manage NOC, Commercial or Carrier set up teams to switch where and when required. Cross functionally competent
8. Working Time lines are based on accomplishment of tasks.
9. Decent English communication skills which are labelled around proactive & respondent mode of expressing oneself.
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