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  • rajeebghosh

Network Operations / NOC & Helpdesk Support

Updated: May 31, 2022

We Manage Your Team as our Own and give you

40-50% operational savings..

A dedicated Helpdesk & NOC Team assists our customers to deliver 24 x 7 round the clock support services, managing their network seamlessly. With Tier 1 to Tier 3 levels of support depending on customer needs. Apart from savings , our access to expertise and our operational maturity for such incident management puts us one step ahead to ensure our customer’s brand is retained.

We represent & take care of NOC, Carrier as well as for your Commercial Teams

  • Helpdesk / Network Remote Monitoring 24 x 7 (Same Resource Taking Care of Both

  • Customer Responsiveness – Log calls, email & Ticket Creation

  • Creating & Handling Tickets – Troubleshooting, Traces understanding, Vendor Referrals, Follow ups, etc

  • Remote Network Monitoring /Remote Network Monitoring (RMM)

  • Phone Handling – All responsible ticketing queues – TNCI, SMS, NOC.

  • Reviewing tickets / alarms / emails on every 8 hour shift as per SLA

  • Working on all proactive checks, reports, stat monitoring etc.

  • Escalation through L2/L3 handling ; Indepth Troubleshoot to resolve

  • Make Teams cross functionally competent

Proactive Activity for Improve Resolve

- Regular meetings to update handled cases and sharing knowledge cross functionally

- Monitoring and identifying the flaws/gaps to overcome hurdles on issues

- Improve on Knowledge blog and reward for the best handled resolve cases by Team

- Interface with client so as to evolve process-oriented amendments to build efficiency

Create and build into system for visibility –

· Weekly & monthly reports outlining services delivered to help us communicate value to customers.

· Use best practices for alert configuration, notification rules, policy modules, and more

Deliver to Perform , Not to Impress !!


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