Managed IT Support #Outsourcing # Post Pandemic
Updated: Jun 2
What we always need here is the right outsourcing partner who are specialized to provide dedicated Managed IT Support solutions/services to companies with an impeccable track record of maintaining client SLAs
Need of Hour
Can Your Offering Reduce IT Costs and Increase Effectiveness of your Customer
Can your Managed Services Unit help companies to save on their operational capital expenditure
Can give companies better-focused visibility
Outsourced Technical Support
How Outsourced NOC Services helps…
Managed IT Support or NOC Support Service Providers are today busier as in India post pandemic there is more depth to this as they have been able to provide 24 x 7 support with all the services mentioned above with a team of dedicated, highly-skilled NOC engineers using their resources to provide 24/7 network monitoring, proactive solutions, problem resolution and world-class support. We have dedicated NOC’s in India as well as out of Pune, India. Procedures adopted have followed certified protocols to enhance the experience to the customers.
A focused Managed IT NOC or Technical Support Center is a dedicated location from where IT / Telecom engineers provide support services for remote monitoring and management of customer network. This primarily includes network devices, servers, storage, backup etc. A NOC or Support facility has to have the right capabilities, environment, technical acumen, processes and backup support plans to ensure continual improvement.
Most Managed Outsourced facilities have their Development as well as support resources well knitted with #WORKFROMHOME tuning for now to ensure deliverable are met as that commitment in workforce plays a significant role in ensuring customers have a 24x7x365 up time on their setup.
The monitoring team monitors the endpoints across the infrastructure through specialized monitoring tools which alerts the team through a dashboard on any failure in the customer network. These tools can also be configured to send automated mails and SMS for critical alerts.
Managed Support IT Monitoring teams does the primary troubleshooting to resolve the issues and in case of any specialized help, contact the next level of engineers to help remediate the issue. They also help in monitoring and ensuring security vulnerabilities, which are being negotiated through respective security protocols driven by the IT teams.