White Label /Managed Services Providers need to have the relevant background to manage staffing needs for small to large enterprises. Their references are based on their ability to provide talented resources despite all odds/pandemic or otherwise and how they manage the business at all times.
Essential factors are :
Experience & Background
Outsourcing is more a matter of trust when a client has to choose the right partner. Partner company needs to have the ability to entrust the client with all the required infrastructure ability as well as capability. Prior experience with a reference check on clientele served will be an added quality to prove and ensure the person has a high degree of integrity & can deliver on ground
Engagement With Resources
Most service provider entities do not provide the required engagement before hiring or during process on boarding. This openness to engage is essential such that resource is connected with client and brings about the best in performance from time to time. A dual side approach between outsourcer/service provider and client with resource can add value to a trust worthy association. Noting also on cultural fitment and communication skills which are of utmost importance.
Flexibility to expand verticals for a client
Clients generally prefer a Managed Service provider who has the capability to handle multiple verticals such as Finance, Technology, Operations, Sales/marketing, Support, etc. Coverage based on Geographic needs also needs to be supported for the client
Value addition to client
A client would see what value addition the service provider can give. Just being a white label provider may not be sufficient as he would see the approach followed to safeguard his people. Ensure resources are motivated and are evaluated from time to time. Most important service provider needs to believe in customer satisfaction and act as a perfect mould in the cake of this relationship
The greatest value creation in such opportunities which quickly leads to meaningful bottom-line results for the client.